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Troubleshooting video calls
Troubleshooting video calls

This article outlines steps to address the most common issues with camera and microphone settings in your browser.

Philip Spain avatar
Written by Philip Spain
Updated over a week ago

Minimum connection requirements

We recommended a minimum connection speed of at least 4Mbps download and 2.5Mbps upload to ensure a stable, good quality video call.

A stable connection below 150ms latency is recommended, if your connection is consistently 300ms or higher, participants may notice a delay.

Camera and microphone permissions

When you join an interview on Evidenced for the first time you'll need to review and accept the camera and microphone permissions in order for us to add you to the video call.

Troubleshooting permissions issues in your browser

Google Chrome

  1. Refresh the page and look out for a permissions dialog:
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  2. Look for the rejected permission icon in the browser's address bar:
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  3. Click the rejected permission icon and ensure "Always allow https://platform.evidenced.app/ to access your camera and microphone" and click "Done".
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  4. Refresh the page and ensure the rejected permission icon is no longer there:
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Firefox

  1. Refresh the page and look out for a permissions dialog:
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  2. If it doesn't appear, look for the reject permissions icons in the browser's address bar:
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  3. Go to about:preferences#privacy, look for the "Permissions" section:
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  4. Ensure both Camera and Microphone permissions are set to "Allow" and click "Save Changes":
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  5. Refresh the page and ensure the rejected permissions icons are no longer present:
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Safari

  1. Refresh the page and look out for a permissions dialog:
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  2. If it doesn't appear, right-click the address bar and select "Settings for this website":
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  3. In the dialog that appears, ensure Camera and Microphone are set to "Allow" and that Screen Sharing is set to "Ask":
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  4. Refresh the page and check that your camera feed starts in the video call preview.

Microsoft Edge

  1. Refresh the page and look out for a permissions dialog:
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  2. Look for the rejected permission icon in the browser's address bar:
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  3. Click the rejected permission icon and ensure "Always allow https://platform.evidenced.app to access your camera and microphone" and click "Done".
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  4. Refresh the page and ensure the rejected permission icon is no longer there:
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If you're still having trouble with your video or audio in the app, drop us a message in our in-app chat or email us at support@evidenced.app.
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